SO FRUSTRATING. What should I do? Please read ENTIRE question. =*(?
Please read the whole question or just don’t answer. Thanks for your time!
My husband and I bought our first home in Feb. 2009. The house was built in 1989. All the kitchen appliances are brand new, but things like the heat pump are original. We decided to buy a home appliance warranty because some of the appliances are older. We thought it was a smart move….
Wrong. The dishwasher is three months old. It stopped working (not draining) two weeks ago. We emptied all the water with a turkey baster and bucket, then washed it out. We called the man we bought the house from (who is also president of the HOA) and asked if there was a Kenmore warranty on the dishwasher. He was very nice, said there IS a warranty, and told us to give him a day or two to find it and drop it off at our house. We were so glad that he was being so generous about it. Well, two days went by, then a week, and now two weeks. We have left him 6 voicemails (none mean or threatening, just urgent) and sent him two text messages (like, “Hey Tom, have you had a chance to get the warranty paperwork together yet?”). Well, yesterday afternoon we called him and got “The number you have dialed is no longer in service.” Great. He changed numbers.
We decided just to go ahead with the home warranty that we had purchased at closing. Well, they sent someone out the next day (today) and he was a complete A$$. Rude, treated me like garbage, acted like I was stupid, etc. He charged $85 just to come to my house, turn on my dishwasher for 30 seconds and say, “Yep. Sounds broken.” I’m not even kidding. Then he went outside to talk on his phone for 40 minutes (I guess he was charging by the hour and needed to waste time somehow). He came back inside and told me that he called the home warranty company and told them we had misused the dishwasher (NOT TRUE) and that my husband had torn the dishwasher apart trying to fix it himself (ALSO NOT TRUE. My husband didn’t touch it. He didn’t even lift the drain filter or anything). He said it would cost us an additional $200 for him to take it apart plus whatever parts and labor are involved. So $285+. For goodness sake, I could buy a brand new dishwasher for that amount. And he didn’t even look at it! He made an assumption based on 30 seconds of noise he heard when he turned it on. I told him I needed to call my husband, so I stepped into the living room for about three (3) minutes and couldn’t get ahold of him. The repair man came in and said, “Lady, You’re wasting my time. I have other places to be. I will be leaving in 5 minutes and I expect my check to be ready.”
I was like WTH?! So I said, “Sit your ass down. I’m not paying you $85 to be a jerk. You can leave when I get in touch with my husband.” And I just completely went off on this man. So then I wrote him a check (to Accurate Appliance Service) and he goes, “That’s accurate “A-C-C-…” and spelled it out for me! I was like, “Dude, I went to college and I’m sure I’m better educated than you. I know how to spell. Do not insult me any more.”
I called his company to speak to a supervisor and sure enough, it was forwarded straight to his voicemail. Called the warranty company and they pretty much told me I had been swindled. Well, THEY chose the repair man and made the appointment. THEY told me ahead of time it would be $85 to fix it. The way I see it, it is not my problem, it’s theirs. He didn’t even leave a receipt or a copy of his report. The warranty people won’t help us.
What should I do????
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Report these people to the Better Business Bureau! They have no right to be in business if they treat their customers like this!
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Im not sure who you have your home warranty under, but I personally think they are a joke. We purchased our home in Jan. 2009 and had a strange smell in the house so I called AHS and they sent a plumber out he said he couldnt find anything, so they sent different plumbers out 3 more times and the same thing cant find anything and every time Im paying them 65 dollars. Well our neighbor came over and said Oh that smell is from a dried up pee trap, he poured a cup of water down our pee trap by our hotwater tank and the smell hasnt returned yet. When I called AHS and told them about it they were extremely rude, plus they lie about what is covered….they actually cover very little. I cancelled our warranty. I couldnt deal with their attitude and their policy of what they cover …i just save the money in a savigns account that they were charging me as a monthly fee in case we ever have something break down. We never recived a copy of his report either nor a receipt. We had AHS and they suck big time. I would try calling Sears/Kenmore and ask them if it is still under warranty, by giving them the product key number. Good Luck
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I rank Home Appliance Warranties right up there with the Home Inspection company. Both of these contracts have so many loop holes in them they make Swiss cheese look solid.
You may call the Better Business Bureau, but they probably are not members of this association, but a call would not hurt as you would put them on alert to this companies activities.
You should call and definitely get a copy of the report. You should not have paid him unless he provided you with a copy of the report. Perhaps if you called him, he might send you a copy.
The best thing to do is take your contract and these scam artist to small claims court. You will have to pay up front for court cost, you should also pay for the local sheriff or deputy to serve them the summons, but in the end you might be able to get the cost of serving and court cost back especially if you win your case.The procedure is not that difficult. What you have here basically is a breech of contract.
Now when you file this small claims court action make sure the guy that came out to look at the damaged item as well the HOA guy you spoke with they are all liable in some way, how ever you only have to sue one for damages.
If he failed to send you a copy of the report as you requested, once you file the small claims court action and after he is served, then you are legally authorized to get a copy of the report and he can not refuse you this report.
When ever I purchase a property and the appliances are a part of the sale, there are two things I can do without that cost money and headaches. The first is the stupid Homeowners Inspection that the real estate agents and community are so high on and the other is purchasing an appliance warranty. The loop holes in these contracts are so that water runs freely through them.
I just plan to purchase any appliance that I know will eventually go out any way. I can put the money on an appliance that I would put on a home warranty or an appliance warranty.
First of all they schedule an appointment between 8 AM-12 PM a 4 hours window. I can go to Lowes or Home Depot and within 30 minutes replaced the darn thing schedule a date of delivery and installation normally a 2 hour window. Cost of this entire transaction is about the cost of an appliance warranty and no hassles from idiots.
I hope this has been of some use to you, good luck.
“FIGHT ON”