Loving Life! asked: Please read the whole question or just don’t answer. Thanks for your time!
My husband and I bought our first home in Feb. 2009. The house was built in 1989. All the kitchen appliances are brand new, but things like the heat pump are original. We decided to buy a home appliance warranty because some of the appliances are older. We thought it was a smart move….
Wrong. The dishwasher is three months old. It stopped working (not draining) two weeks ago. We emptied all the water with a turkey baster and bucket, then washed it out. We called the man we bought the house from (who is also president of the HOA) and asked if there was a Kenmore warranty on the dishwasher. He was very nice, said there IS a warranty, and told us to give him a day or two to find it and drop it off at our house. We were so glad that he was being so generous about it. Well, two days went by, then a week, and now two weeks. We have left him 6 voicemails (none mean or threatening, just urgent) and sent him two text messages (like, “Hey Tom, have you had a chance to get the warranty paperwork together yet?”). Well, yesterday afternoon we called him and got “The number you have dialed is no longer in service.” Great. He changed numbers.
We decided just to go ahead with the home warranty that we had purchased at closing. Well, they sent someone out the next day (today) and he was a complete A$$. Rude, treated me like garbage, acted like I was stupid, etc. He charged $85 just to come to my house, turn on my dishwasher for 30 seconds and say, “Yep. Sounds broken.” I’m not even kidding. Then he went outside to talk on his phone for 40 minutes (I guess he was charging by the hour and needed to waste time somehow). He came back inside and told me that he called the home warranty company and told them we had misused the dishwasher (NOT TRUE) and that my husband had torn the dishwasher apart trying to fix it himself (ALSO NOT TRUE. My husband didn’t touch it. He didn’t even lift the drain filter or anything). He said it would cost us an additional $200 for him to take it apart plus whatever parts and labor are involved. So $285+. For goodness sake, I could buy a brand new dishwasher for that amount. And he didn’t even look at it! He made an assumption based on 30 seconds of noise he heard when he turned it on. I told him I needed to call my husband, so I stepped into the living room for about three (3) minutes and couldn’t get ahold of him. The repair man came in and said, “Lady, You’re wasting my time. I have other places to be. I will be leaving in 5 minutes and I expect my check to be ready.”
I was like WTH?! So I said, “Sit your ass down. I’m not paying you $85 to be a jerk. You can leave when I get in touch with my husband.” And I just completely went off on this man. So then I wrote him a check (to Accurate Appliance Service) and he goes, “That’s accurate “A-C-C-…” and spelled it out for me! I was like, “Dude, I went to college and I’m sure I’m better educated than you. I know how to spell. Do not insult me any more.”
I called his company to speak to a supervisor and sure enough, it was forwarded straight to his voicemail. Called the warranty company and they pretty much told me I had been swindled. Well, THEY chose the repair man and made the appointment. THEY told me ahead of time it would be $85 to fix it. The way I see it, it is not my problem, it’s theirs. He didn’t even leave a receipt or a copy of his report. The warranty people won’t help us.
What should I do????
appliance zone complaints
